Marketing

Sr CRM Capabilities Manager

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Bellevue, Washington Full Time Internal Only

This position is responsible for maintaining and driving high priority, next generation strategic initiatives focusing on CRM Channel and system Capability development and optimization to enable the right communication, to the right customer, at the right time, through the best channel for T-Mobile Operational CRM and Marketing. The Sr. capabilities manager is responsible for partnering with enterprise cross functional teams, capability and channel managers, marketers and operational channels to define the CRM strategic roadmap to deliver initiatives that support cross and up sell revenue with maximum return on investment. This role is responsible for gathering, analyzing, and creating comprehensive work products documenting requirements, test cases and operational support components. This role plans, directs and completes the analysis of business problems to be solved or product/services to be developed for delivery as well. This role assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives.

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Essential Functions
  • Business Owner of CRM Tools and Channels roadmap. Steering and leadership reporting on operational CRM strategy alignment against planned and in flight initiatives.
  • Provides both business and technical leadership, solves complex problems and manages all aspects of problem/decision that impacts overall business, system and/or project. Reviews deliverables and provides input for other analysts. Strong understanding of all business channels Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team.
  • Acts as the business and technical leader for the business and provides direction to business and IT on technical issues associated with business problems and/or projects
  • Partner with cross functional teams and operational CRM leadership to ensure effective definition and realization of new capabilities and channel initiatives. Prioritization and alignment of marketing and product strategies into CRM capability and channel improvement needs to drive revenue.
  • Establishes and manages internal, vendor and contractor relationships as necessary to support business objectives.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
Qualifications
  • 8+ years wireless , cable or consumer technical industry experience
  • 8+ years project management experience
  • 5+ years’ experience managing marketing channels (direct mail, email, etc), advertising and/or promotional campaigns
  • 5+ years of CRM experience
  • 10+ years of IT and business industry work experience
  • 8+ years’ experience with managing and improving the execution of CRM in comparable industries
  • 8+ years of experience managing marketing channels or tools.
  • Experience with SAS, SAP customer intelligence suite
JOB POSTED FOR
123 DAYS
CANDIDATES THAT HAVE APPLIED 1
Job Details

68173BRReq ID

MarketingDepartment

NoTravel Required

1Position(s) remaining

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WE EVEN DO BENEFITS DIFFERENTLY.

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 3625 132nd Ave SE Bellevue, WA 98006
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