IT

Manager, Applications Support

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Provide guidance, leadership and expertise to team members and participate in performing procedures focusing on complex judgmental and/or specialized issues. Team specializes in Mobility platform and driving changes to support Retail.

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
  • Work with the operational teams to plan objectives and the strategy to comply with professional standards and address the risks to the business.
  • Work cross-functionally with business teams to drive improvement strategies, execute tactics, and provide support on business-impacting issues.
  • Review, coordinate and manage work performed by the team.
  • Build and maintain relationships with vendors to align and manage expectations of service including work products, timing, and the value to be delivered.
  • Demonstrate a thorough understanding of complex issues and apply knowledge to situations.
  • Use extensive knowledge to identify technological developments and evaluate the impacts on the business.
  • Use current technology and tools to enhance the effectiveness of deliverables and services.
  • Provide 24/7-day support as required.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
  • 5 + years management experience preferred.
  • Strong communication skills, both written and verbal
  • Experience working with budgets and cross functional or multiple departments. Interaction between functions and department.
  • Experience working with Mobility and Mobile/Enterprise device management, MobileIron preferred.
  • 5+ years’ experience supporting production applications and managing trouble tickets.
  • 4+ years’ experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors.
  • 2 + years business/functional analysis experience.
  • Wireless industry experience (financial support, customer support/customer care, provisioning, or billing.
Education
Minimum Required

  • Bachelors Degree or equivalent Work Experience
JOB POSTED FOR
111 DAYS
CANDIDATES THAT HAVE APPLIED 73
Job Details

68341BRReq ID

ITDepartment

NoTravel Required

1Position(s) remaining

WE EVEN DO BENEFITS DIFFERENTLY.

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 22213 30th Dr SE Bothell, WA 98021
CHECK YOUR COMMUTE
Driving
Walking
Bicycling
Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

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What's it like to work at T-Mobile?
Find out

"Great culture"

5 stars 5 stars 5 stars 5 stars 5 stars

Current Senior Technician in Rowlett, TX

Pros

Laid back, easy going, very relaxed and opportunities for advancement and career enhancement if the individual applies him/herself. They INSIST on a healthy work-life balance. And the CEO is entertaining and has done amazing things for the company.

Cons

They really like to promote from within, which is great, if you're "in", but it can be incredibly difficult to get in. Pay can be a little on the low end of the scale, but benefits are great.

Advice to Management

Make sure that everyone on the teams are pulling their share of the weight; policies come out because of the intermittent 'bad apple'

"Fun, Exciting, Big Company"

5 stars 5 stars 5 stars 5 stars 5 stars

Current Business Analyst in Bellevue, WA

Pros

There are many good reasons to work for T-Mobile. Discounted phone bill, discount towards accessories, and good benefits package to name a few. The company is growing and will soon be in the hunt for the top spot in the telecommunication world.

Cons

Just like other large corporate environments, its not what you know its who you know in order to advance your career further. Pay is fair could be better.

Advice to Management

Stop managing and be leaders! Listen to your employees, be proactive in identifying issues rather than ignoring them.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.