Customer Service

Business Analysis Manager

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This role interacts with various teams across the organization to optimize value creation and margin for a channel segment. The Business Analysis Manager will provide investment recommendations to leadership to drive incremental value and return on investment by creating and communicating complicated analyses in a clear and concise way. This person will also help drive execution of key channel initiatives.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

•Perform continuous channel profitability analysis, understanding key drivers of performance (e.g. sales volumes, margin, customer retention, value creation, and return on investment). Effectively communicate performance to channel leaders, and identify risks and opportunities
•Partner with Channel Management, Sales, and Marketing to steer investments to drive value and margin performance in the channel
•Partner with channel leadership to execute key operational initiatives. Work closely with internal clients to understand business issues, and incorporate them into business and financial models
•Develop comprehensive financial models to aid in decision making and evaluation of initiatives, including scenarios and sensitivity analyses across a range of options. Perform post-mortem analyses to determine effectiveness of key investment decisions
•Create executive-level presentations and present complex analytical findings in a clear and concise manner. Possess the ability to influence leadership through fact-based analyses
•Demonstrate strong competency and comfort working with and analyzing large sets of data. Perform data mining as needed to support analyses and drive key insights
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
•5 years of progressive experience in financial and operational analysis
•Strong analytical, problem solving and communication skills
•Proven experience with financial modeling and business case development
•A talent for multi-tasking, prioritizing objectives, and meeting deadlines
•High School Diploma/GED
•Quantitative concentration
JOB POSTED FOR
82 DAYS
CANDIDATES THAT HAVE APPLIED 24
Job Details

68878BRReq ID

Customer ServiceDepartment

YesTravel Required

1Position(s) remaining

WE EVEN DO BENEFITS DIFFERENTLY.

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 12920 SE 38th St Bellevue, WA 98006
CHECK YOUR COMMUTE
Driving
Walking
Bicycling
Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

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"Best Company I’ve Ever Worked For”

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Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

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Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

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Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.