Indirect Sales

Partner Account Manager

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Partner Account Manager

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
  • This position is responsible for executing process tasks, documenting reported problems from field operations and identifying issues in our operational execution. A significant portion of time will be spent in data collection, root cause analysis and outlining operational issues. This role will also include developing alternatives and solutions to mitigate and/or eliminate operational problems, and suggesting new solutions.
  • To be successful in this role, the Partner Account Operations Manager must be NT and IT savvy. The role requires the translation of system logics into a customer experience impact to drive solutions and set expectations of partners.
  • Resolve operational issues impacting our MVNO and/or their customers by pulling reports, analyzing data, determining root cause, and working with the Wholesale Team, our Partners and other T-Mobile functional departments, e.g. IT (AS Retail Activations, billing, mediations), Engineering (IREG, NOC), Customer Care (Tier II and III), Revenue Accounting, Numbers Management, Law Enforcement, and Fraud.
  • Assess operational impacts of upcoming changes to policy, procedure, process, product and/or services, including creating operational business requirements and participating in business acceptance testing for projects/initiatives, i.e. UAT and/or validation testing. Communicate to partners appropriately.
  • Execute and/or monitor assigned processes and procedures which include tracking, reporting, documenting and communicating the performance of day-to-day operational processes and production issues to partners and internal stakeholders.
  • Identify process improvements and re-engineering opportunities, and collaborate with Product Development teams and/or technical teams to develop solutions.
  • Monitor ticket resolution processes and ensure established SLAs are met. Understand and manage priorities based on impacts, resolve issues in a timely manner, set clear expectations, meet commitments, follow up on open action items and escalate appropriately.
  • Also responsible for other Duties/Projects as assigned by business management as needed.
  • Occasional non-business hour support required.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
  • 3+ years operations experience supporting systems, networks, and/or processes.
  • 3+ years experience in a role requiring information gathering and analysis, and problem and root cause analysis such as Business, Operations, System or Finance Analyst position.
  • Superior Communication, presentation and interpersonal skills. This position requires the ability to communicate and build strong relationships across many lines of business at all levels internally and externally.
  • Competency in MS Office. Experience required with data analysis software and tools such as Access, Excel and SQL.
  • Self-motivated and independent. The candidate must have highly developed organizational skills to manage multiple priorities.
  • Proactive in identifying opportunities for improvement and developing recommendations.
JOB POSTED FOR
219 DAYS
CANDIDATES THAT HAVE APPLIED 89
Job Details

69124BRReq ID

Indirect SalesDepartment

NoTravel Required

1Position(s) remaining

SIMILAR JOBS

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Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 1012 Bellevue Square Bellevue, WA 98004
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What's it like to work at T-Mobile?
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"One of the BEST places to work!!"

5 stars 5 stars 5 stars 5 stars 5 stars

Former Business Account Executive B2B in Kansas City, MO

Pros

Very exciting industry to be a part of the wireless industry that is changing the way wireless is done!!

Cons

Can't think of any! If you work hard, you'll make really good money!!

Advice to Management

Keep up the good work! You're employees are happy ones!

"Ambitious"

5 stars 5 stars 5 stars 5 stars 5 stars

Current Account Executive in Concord, CA

Pros

Rewarding. You get what you put in . It's simple and when it comes down to it your accountable for your results

Cons

None it's what you put in . It's not for people who aren't self motivated

Advice to Management

On board process needs to be improved

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.