Customer Service

Manager, General Care

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Meridian, Idaho Full Time Internal Only

The Team Manager position aligns the Coach and employees, processes and activities on a real-time daily basis. This position is responsible to coach, develop, lead, model, motivate, analyze, organize, staff, train, hire, fire, schedule, so that customers, employees and owners wants and needs are met on the Path to World Class Customer Care.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

•Develop Coaches to lead effectively. Lead employees and gain their commitment for the flawless execution of T-Mobile's and Customer Care's Mission, Vision, Values and Initiatives. Ensure that employees obtain the appropriate training and support to apply their knowledge and skills on the job, in the desired way, and achieve the desired results.
•Lead and model the correct behavior to ensure the overall professional manner in which customer inquiries are handled. Meet and exceed all of the evaluative and diagnostic measurements including Quality and Customer Satisfaction goals. Foster an environment where the CSR's are the most important employees.
•Achieve and maintain a high level of knowledge of the competitive marketplace, and the changing wireless environment. Protect market share and achieve customer retention goals. Identify technology improvements for productivity/service improvements. Resolve operational and interdepartmental problems quickly.
•Advocate Customer, Employee and Owner (CEO) philosophy with their Teams. Give timely, accurate and effective employee information and feedback.
•Meet goals and performance standards of 6-8 direct reports including Coaches. Ensure adherence to business process and procedures. Ensure Teams adherence to credits and adjustment guidelines. Ensure effective ongoing formal and informal recognition and reward programs that are team and individual driven. Achieve Teams productivity targets
•Provide ongoing and frequent communication of business strategies and results to their direct and indirect employees. Build solid productive relationships within Team and all support teams. Provide timely feedback to Center Leadership on customer trends, issues and needs.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
•5-7 years of experience
•1-3 years management experience
•High School Diploma/GED
JOB POSTED FOR
40 DAYS
Job Details

74016BRReq ID

Customer ServiceDepartment

NoTravel Required

1Position(s) remaining

WE EVEN DO BENEFITS DIFFERENTLY.

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 3265 E Goldstone Meridian, ID 83642
CHECK YOUR COMMUTE
Driving
Walking
Bicycling
Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

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What's it like to work at T-Mobile?
Find out

"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.