Customer Service

Specialist, Social Media Care- Honolulu, HI

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Relocation Assistance Is Not Offered For This Position

Are you passionate about Social Media? Come work for one of the fastest growing customer care teams in the business and interact with some of our most loyal customers and biggest fans! Our social media care team, otherwise known as “T-Force”, is looking for social media savvy individuals who are passionate about our brand and resolving customer issues. We need rock stars who can write their way out of a paper bag and know how to craft amazing #hashtags!

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
  • Resolving issues and answering questions in T-Mobile social channels, including but not limited to Facebook, Twitter, G+, and YouTube. Working with a broad scope of support, including but not limited to Gen Care, Tech Care, Prepaid, and Financial Care.
  • Promoting the brand in various social media campaigns.
  • Consistently meets/exceeds departmental goals and business objectives.
  • Escalating issues to cross-functional business partners as necessary.
  • Also responsible for other Duties/Projects as assigned by business management as needed.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
Desired Qualifications
  • Minimum experience of 1 to 2 years in an online social media specialist or community moderator position.
  • Ability to produce in a fast-paced, high-volume, deadline driven environment.
  • Ability to develop in-depth knowledge of assigned functional areas.
  • Ability to think creatively and develop new solutions.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and social platforms (Twitter, Facebook, G+, YouTube, etc.)
  • Bachelor’s Degree in a related field is desired or Equivalent work experience

Minimum Qualifications
  • Prior experience in a similar environment (call center or customer service environment is ideal).
  • Extreme discretion when handling confidential and/or proprietary information.
  • Strong written and verbal communication skills with proven ability to write clear, concise, and accurate messages for a variety of audiences while adhering to an established style.
  • Ability to work given schedule across 24x7 business hours; including evenings, and weekends
  • Must be comfortable with online public presence:
    • A fun and branded headshot will be required
    • The use of first and last name publicly
    • Short, general bio information shared publicly
  • At least 18 years of age.
  • Legally authorized to work in the United States.
  • High School Diploma or GED equivalent.
  • Complete pre-employment background screen.

Work From Home Technical Requirements
The Specialist, Social Media Care role may require you to occasionally work from home. Our Specialist are asked to have and maintain all necessary technical requirements to ensure a best in business experience for our customers.
  • Home office environment allowing you to work free from distractions and interruptions.
  • A high speed broadband internet service provider is required in your home office space. A hardwired internet connection is required upon start to perform the duties of this role.

Training Information
  • It is mandatory that you attend and complete all onboarding training in person unless otherwise specified.
  • You will be asked to come onsite for items such as trainings, staff meetings, business and/or technical needs.
JOB POSTED FOR
136 DAYS
Job Details

75137BRReq ID

Customer ServiceDepartment

NoTravel Required

1Position(s) remaining

SIMILAR JOBS

WE EVEN DO BENEFITS DIFFERENTLY.

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Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 3375 Koapaka St Ste G300 Honolulu, HI 96818
CHECK YOUR COMMUTE
Driving
Walking
Bicycling
Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

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Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

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Advice to Management

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Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

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There were many great benefits and the company has really good values.

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Not everyone needs to be micromanaged.

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As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.