Customer Service

Specialist, Social Media Care- Honolulu, HI

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Relocation Assistance Is Not Offered For This Position.

Are you passionate about Social Media? Do you want to come work for one of the fastest growing customer care teams in the business and interact with some of our most loyal customers and biggest fans? We thought so! Our social media care team, otherwise known as
“T-Force”, is looking for social media savvy individuals who are passionate about our brand and resolving customer issues. We need rock stars who can write their way out of a paper bag and know how to craft amazing #hashtags!


And by social media, we don’t just mean Facebook and Twitter! We’re talking Instagram, YouTube, Google+, e-mail, Vine, Reddit. You name it, and this team supports it!

This Social Media Customer Care position works closely with the all-stars in Marketing, Corporate Communications, Customer Relations, and even our CEO, John Legere himself! T-Force bleeds Magenta and embodies what it means to take ownership and bring the Un-carrier attitude to life with every interaction. You can’t find a team that works harder or has more fun! Join us as we make history in our quest for total #SocialDomination!

This is a Customer Care position which utilizes social platforms as the primary medium of communication. This position supports T-Mobile’s Social Media Care strategy by maintaining the vitality and growth of T-Mobile social properties for multiple channels, including but not limited to Facebook, Twitter, Google+, YouTube, Instagram, Snapchat, & others.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Resolving issues and answering questions across all of T-Mobile’s social media properties
  • Reviewing and moderating conversation around billing, devices, and troubleshooting flows across all channels
  • Resolve customer issues using customer service systems
  • Promote the brand in various social media campaigns
  • Escalate issues to cross functional business partners as necessary
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
So what does it take to do this job? We’re looking for customer advocates who can consult as they bring a collaborative attitude to every conversation. You should also have:
  • Experience supporting customers on Twitter, Facebook, etc.
  • Ability to produce in a fast-paced, high-volume, deadline-driven environment
  • Ability to develop in-depth knowledge of assigned functional areas
  • Ability to think creatively and develop new solutions
  • Proficient in Microsoft Office Suite, Twitter, Facebook and other social media platforms
  • 1-2 years’ experience in an online social media specialist, community moderator, writing/editing, or analyst position

Minimum Qualifications
  • Prior experience in a similar environment (call center or customer service environment is ideal)
  • Extreme discretion when handling confidential and/or proprietary information
  • Strong written and verbal communication skills with proven ability to write clear, concise, and accurate messages for a variety of audiences while adhering to an established style
  • Ability to work given schedule across 24x7 business hours
  • Must be comfortable with online public presence:
    • A fun and branded headshot will be required
    • The use of first and last name publicly
    • Short, general bio information shared publicly
  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED equivalent
  • Complete pre-employment background screen

Education
  • Bachelor’s Degree in a related field is desired or Equivalent work experience

LI-CS-TA1
JOB POSTED FOR
30 DAYS
Job Details

75137BRReq ID

Customer ServiceDepartment

NoTravel Required

1Position(s) remaining

WE EVEN DO BENEFITS DIFFERENTLY.

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 3375 Koapaka St Ste G300 Honolulu, HI 96818
CHECK YOUR COMMUTE
Driving
Walking
Bicycling
Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

APPLY NOW
What's it like to work at T-Mobile?
Find out

"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.