Customer Service

Consultant, Frontline Leadership Develop

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This position is located in Charleston, SC; relocation is not offered at this time



As a Frontline Leadership Development Consultant, you will be responsible for developing Customer Care people managers, Sr. Representative, Trainer, Training Assistants, Support Team Leaders, and Professional Individual Contributors.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions
• Consult with Directors and Senior Managers to identify leadership development needs and performance gaps.
• Facilitate talent assessments and reviews, identify areas of improvement and consult with leaders for improved performance.
• Facilitate or participate in succession management sessions, consult with HRBPs and leaders on opportunities, summarize and present results.
• Identify learning needs, develop or customize available programs, and facilitate or oversee the delivery of development programs.
• Develop post training support and reinforcement tools to sustain behavioral change and drive improved performance
• Use positive reinforcements and adult learning techniques to promote learning and skill improvement.
• Drive overall strategy and execution of learning programs specific to leadership development and coaching effectiveness for new and existing leaders
• Facilitate training effectively utilizing a variety of delivery mechanisms including traditional instructor-led, co-facilitation, and virtual classes.
• Build bench strength through high performing/high potentials programs for employees looking to promote to the next level.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
Minimum
• 3+ years of Call Center Operations Management experience
• 5+ years of program delivery/facilitation skills – experienced in the delivery of leadership and skill building workshops
• Strong consulting and coaching background
• Thorough understanding of Adult Learning Principles
• Talent for conducting effective and engaging presentations in a variety of delivery formats
• Ability to work effectively both independently and with a team
• Proven ability to work in a fast-paced, self-directed environment with a sense of urgency
• Background in Instructional Design methodology
• Strong communication, interpersonal and cross-functional team skills
• Strong critical thinking skills

Desired
• A Master’s degree in organizational development or related field strongly desired.
• Working knowledge of MS Office Applications (Word, Excel, PowerPoint, and Outlook)
• Understanding of wireless industry
• Certifications a plus: Myer Briggs Type Indicator (MBTI), International Coaching Federation (ICF), etc.
JOB POSTED FOR
27 DAYS
CANDIDATES THAT HAVE APPLIED 48
Job Details

75179BRReq ID

Customer ServiceDepartment

YesTravel Required

1Position(s) remaining

WE EVEN DO BENEFITS DIFFERENTLY.

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 185 Fairchild St Charleston, SC 29492
CHECK YOUR COMMUTE
Driving
Walking
Bicycling
Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

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What's it like to work at T-Mobile?
Find out

"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.