Customer Service Rep - Financial Care - BirminghamAPPLY NOW
With millions of valued T-Mobile customers, we sometimes receive an account or billing issue that requires the courtesy that only team members like you can deliver. Bring your stellar interpersonal and relationship-building skills to the table as you offer reassurance, support, and resolution, creating (we need a different word instead of world-class) customer experiences in the process. Here are the basics:
• Customers call in with past due accounts, billing disputes or other financial services questions
• You take the lead in evaluating and modifying their accounts
• While expertly balancing the customer’s needs with T-Mobile’s policies, you use strategic thinking to successfully collect payments on past due accounts and make account credits as needed
• Along the way, you meet productivity standards like a pro as you build customer loyalty on every call
• Your previous customer service experience will come in handy in this role
• Consistency counts. We’re looking for people who can reliably work evenings, weekends, and varied shifts as needed
• If you’ve worked in a performance-based culture, let’s talk!
Okay. You’ve got all the makings of a top performer. Here’s what we can offer you in exchange for your amazing work:
• Competitive base pay plus incentives
• Medical, dental and vision benefits
• Matching 401(k)
• Generous paid time-off programs
• Phone service discounts
• Education reimbursement
• Serious growth potential for your career
• Fun, fast-paced environment
This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime. So apply today!
WE EVEN DO BENEFITS DIFFERENTLY.
Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.
PAID R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
IT'S ALL ABOUT YOU
We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.
SWEET COMPANY DISCOUNTS
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.
HELP WITH THE FAM
Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.
ARE YOU A GOOD FIT FOR OUR TEAM?APPLY NOW
What's it like to work at T-Mobile?Find out
"Best Company I’ve Ever Worked For”
Former Customer Service Representative in Salem, OR
Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!
If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.
Advice to Management
Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!
Current Customer Service Representative in Meridian, ID
Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.
You have to enjoy the call center work.
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.
T-Mobile USA, Inc is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.