Customer Service

Sr Systems Exp Development Manager

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Bellevue, Washington Full Time Internal Only

Oversee complex program level deliverables and systems experience strategies for multiple functional areas. Serve as a departmental lead and an active member of the leadership team for specific capital and operational projects; this role is ultimately responsible for all planning and preparation for strategic changes that impact the front-line system experience for assigned functional areas. Contributes to the creation and owns the implementation of the systems strategy for their functional areas to enable selling of our products, customer service, and a positive employee experience. Interact with executive business leadership for Frontline, Marketing, and other stakeholders and act as a liaison between cross-functional technical and Frontline organizations to secure alignment on system strategy, requirements, design, and successful implementations from concept through launch and continuous improvement.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
  • Oversee U2.0 program level deliverables and systems experience strategies for multiple functional areas. Serve as a departmental lead and an active member of the leadership team for specific capital and operational projects; this role is ultimately

  • Responsible for all planning and preparation for any change that impacts the front-line system experience. Own the systems

  • Strategy for their functional areas to enable selling of our products, customer service, and result in a positive experience.

  • Interact with executive business leadership and act as a liaison between cross-functional technical and Frontline organizations to secure alignment of system requirements, design strategies, and successful implementations from concept through launch and continuous improvement.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
Minimum Required
• 6+ years of wireless experience, within or supporting Care or Retail
• 2-4 years of analysis or systems production support, including Problem Management, and Continuous Improvement Methodology
• 4-6 years of people leadership or business process management
• 4 years of project or program management
• Business Systems Analyst certification
• Proficient in Excel, Word, PowerPoint, Visio
• Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall


Desired
• Strong knowledge of Customer Delivery methods and procedures
• Proficient in SQL and Business Objects
• Experience with software application development or support
• PMP certification
POSITION POSTED FOR
17 DAYS
CANDIDATES THAT HAVE APPLIED 1
POSITION DETAILS

83006BRReq ID

Customer ServiceDepartment

NoTravel Required

1Position(s) remaining

SIMILAR OPENINGS
Business Analysis Manager – Bellevue, WA

WE EVEN DO BENEFITS DIFFERENTLY.

Check out what we have to offer

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 12920 SE 38th St Bellevue, WA 98006
CHECK YOUR COMMUTE
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Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

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What's it like to work at T-Mobile?
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"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.