Sr Systems Exp Development ManagerAPPLY NOW
Oversee complex program level deliverables and systems experience strategies for multiple functional areas. Serve as a departmental lead and an active member of the leadership team for specific capital and operational projects; this role is ultimately responsible for all planning and preparation for strategic changes that impact the front-line system experience for assigned functional areas. Contributes to the creation and owns the implementation of the systems strategy for their functional areas to enable selling of our products, customer service, and a positive employee experience. Interact with executive business leadership for Frontline, Marketing, and other stakeholders and act as a liaison between cross-functional technical and Frontline organizations to secure alignment on system strategy, requirements, design, and successful implementations from concept through launch and continuous improvement.
- Oversee U2.0 program level deliverables and systems experience strategies for multiple functional areas. Serve as a departmental lead and an active member of the leadership team for specific capital and operational projects; this role is ultimately
Responsible for all planning and preparation for any change that impacts the front-line system experience. Own the systems
Strategy for their functional areas to enable selling of our products, customer service, and result in a positive experience.
Interact with executive business leadership and act as a liaison between cross-functional technical and Frontline organizations to secure alignment of system requirements, design strategies, and successful implementations from concept through launch and continuous improvement.
• 6+ years of wireless experience, within or supporting Care or Retail
• 2-4 years of analysis or systems production support, including Problem Management, and Continuous Improvement Methodology
• 4-6 years of people leadership or business process management
• 4 years of project or program management
• Business Systems Analyst certification
• Proficient in Excel, Word, PowerPoint, Visio
• Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall
• Strong knowledge of Customer Delivery methods and procedures
• Proficient in SQL and Business Objects
• Experience with software application development or support
• PMP certification
WE EVEN DO BENEFITS DIFFERENTLY.
Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.
PAID R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
IT'S ALL ABOUT YOU
We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.
SWEET COMPANY DISCOUNTS
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.
HELP WITH THE FAM
Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.
ARE YOU A GOOD FIT FOR OUR TEAM?APPLY NOW
What's it like to work at T-Mobile?Find out
"Best Company I’ve Ever Worked For”
Former Customer Service Representative in Salem, OR
Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!
If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.
Advice to Management
Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!
Current Customer Service Representative in Meridian, ID
Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.
You have to enjoy the call center work.
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.
We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.