Corporate Strategy

Sr Analyst, Roaming

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As a part of the Roaming team, this position is responsible for providing back office, billing and systems support for the Roaming business, enabling our customers to roam seamlessly and our Partners to provide wireless services to their customers. Major duties include:

- Identify operational issues, data collection, root cause analysis and resolution;
- Cross-group collaboration with EIT, Engineering, Fraud, and other functional groups within T-Mobile as well as with Roaming specific vendor(s).
- Monitor and drive financial performance of initiatives and products sponsored by the Roaming team including Excessive Roamer Reduction, Home Re-Routing, and Steering;
- Document and/or improve current roaming processes;
- Manage and execute Roaming department SOX controls.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
  • Work with other functional departments to resolve operational issues impacting our customers and our Partners
  • Execute leadership efforts to drive performance of Roaming team sponsored initiatives and/or products to ensure they deliver on financial commitments, including: Home-Rerouting, Traffic Steering and others.
  • Collabrorate with Partner Relatioship Team on the Roaming service launches strategy. Recommend on prioritization of service launches to ensure T-Mobile has a competitive roaming footprint.
  • Execute roaming operations SOX controls. Assist in preparing for and participate in the annual scoping and rationalization process for all SOX processes & controls.
  • Document roaming specific processes. Identify process improvement and re-engineering opportunities and communicate these to the Senior Manager, Roaming Business Operations and Roaming department.
  • Coach functional groups at T-Mobile on the value Roaming brings to the company so that it becomes an integral part of all relevant service offerings and the Roaming team receives the required internal support.
  • Also responsible for other Duties/Projects as assigned by business management as needed.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
Minimum required
  • General understanding of wireless network architecture
  • General understanding of wireless billing
  • Analytical skills
  • Proficient with Microsoft Office
Desired
Experience with IT systems
Understanding of mediations and revenue assurance
Familiar with GSMA policies and procedures
Familiar with TAP protocol

Education
• High School Diploma or GED
POSITION POSTED FOR
42 DAYS
CANDIDATES THAT HAVE APPLIED 145
POSITION DETAILS

78501BRReq ID

Corporate StrategyDepartment

NoTravel Required

1Position(s) remaining

SIMILAR OPENINGS

WE EVEN DO BENEFITS DIFFERENTLY

Check out what we have to offer

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 12920 SE 38th St Bellevue, WA 98006
CHECK YOUR COMMUTE
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ARE YOU A GOOD FIT FOR OUR TEAM?

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As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.