Customer Service

Business Analysis Manager

APPLY NOW

The Business Analysis Manager conducts wide-ranging and detailed analysis to provide business recommendations to the Customer Care Metrics team that help optimize the overall Customer Care Metrics Program alignment to organizational goals. We are looking for a data-driven, analytically curious contributor who will be integral in shaping the future of Metrics at TMUS.

You will bring strong problem solving and analytical skills and will apply your expertise in sourcing and structure complex analysis to help shape our strategy to be Famous for Care. You should have a strong technical background and be comfortable sourcing and working with large data-sets from multiple sources in your analysis. You have a high attention to detail and a keen ability to identify trends and form well thought out opinions on complex scenarios. Your ability to effectively prioritize and work through various different projects in parallel will be paramount to your success.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions
  • Perform continuous improvement analysis across multiple lines of business, understanding key drivers of performance to identify performance trends and opportunities. Effectively communicate analytical findings and identify recommendations and/or solutions to complex reporting challenges.
  • Maintain/Support data collection from various sources for use in ongoing reporting and/or analysis activities.
  • Conduct post-mortem event-driven analysis and provide key findings and recommendations to maintain overall metrics program objectives.
  • Create executive level presentations to present and report on key findings and insights.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
  • 5 years of progressive experience in financial, statistical, or operational analysis
  • Strong analytical, problem solving and communication skills
  • Strong technical background in MS SQL Server (or equivalent) and the ability to source, manipulate, and structure large data sets and complicated data flows to support ongoing reporting and/or analysis efforts.
  • Statistical and/or financial modeling experience using MS Excel, Minitab, Tableau, etc.
  • Proven experience with financial modeling and business case development
  • A talent for multi-tasking, prioritizing objectives, and meeting deadlines

Desired
  • Telecommunication experience preferred

Education
Minimum Required
  • Bachelor’s Degree. Quantitative concentration
  • MBA preferred







POSITION POSTED FOR
16 DAYS
CANDIDATES THAT HAVE APPLIED 23
POSITION DETAILS

96127BRReq ID

Customer ServiceDepartment

YesTravel Required

1Position(s) remaining

SIMILAR OPENINGS
Statistician – Bellevue, WA
Business Analysis Manager – Bellevue, WA

WE EVEN DO BENEFITS DIFFERENTLY

Check out what we have to offer

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 12920 SE 38th St Bellevue, WA 98006
CHECK YOUR COMMUTE
Driving
Walking
Bicycling
Public Transit

Other Available locations

US - Anywhere

ARE YOU A GOOD FIT FOR OUR TEAM?

APPLY NOW
What's it like to work at T-Mobile?
Find out

"Best Company I’ve Ever Worked For”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

“Wonderful Company”

5 stars 5 stars 5 stars 5 stars 5 stars

Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

5 stars 5 stars 5 stars 5 stars 5 stars

Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer.  All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.  Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated.  Furthermore, such discrimination or harassment may violate federal, state, or local law.