Engineering

Manager, Technical Support

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This is a technical management position which provides leadership and direction to professional staff that are responsible for T-Mobile’s network/systems design, deployment, evolution and strategy. They typically manage multiple functional areas. Develops engineering objectives for their functional areas and ensure engineering plans are aligned with business objectives. Develops operational plans to align with business objectives and establishes activities/projects that drive goal achievement and collaborates in setting strategic direction for their functional area.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

•Management, Leadership Development, and Coaching: Leverages goal setting, ongoing assessment, coaching, and performance evaluation to support performance and behavior objectives for direct and indirect reports in the function. Understands and communicates the functional group's vision and creates alignment of their area to that vision. Recognizes development needs and identifies/creates development opportunities within workgroup. Contributes to succession, diversity and talent pool planning. Creates an environment for ongoing peer development.
•Organization/Vendor Contacts: Engages cross-functionally with other department management, concerning progress or outcomes on major initiatives. Engages in cross-functional contacts to develop collaborative partnerships with peers and top management. Identifies and proposes alternative solutions to upper management regarding obstacles, resources and other operating issues. Persuades others or gains the acceptance of decisions affecting other. Drive vendor Roadmap to ensure T-Mobile requirements are adequately met and close any development gaps. Obtains quotes and negotiates purchase for vendor supplied SW/HW and system features per T-Mobile requirements.
•System Design Development and Approval: Make final approval on network design documents as required for new system(s) and feature(s) deployment. Allocates and leverages resources to implement innovative ideas/processes/projects/services across function. Analyzes options and makes decisions on complex issues. Resolves complex problems that have implications beyond own area.
•Adherence to Engineering Best Practices: Ensures that Develop lab and FOA test plans for new major releases and key features are properly approved and executed within GMR standards. Works with Region or Market to ensure best practices (RF, Operations, and Network) are spread across the organization.
•Financial/Fiscal Responsibility: Contributes to budget development and implementation, manages resources to ensure final financial objectives are met within own area. Prepares and presents business cases and feasibility analysis to directors and senior leadership team to gain approval of capital expenditures and allocate resources. Processes and tracks POs against quarterly/yearly forecast.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
Strong Leadership & management skills, including strategic thinking, self-awareness, and empathy
•Strong skills including listening skills and ability to build consensus across teams
•Mastery of Wireless Network Architecture, Technologies and concepts
•Familiarity with managerial accounting and statistical analysis
•Mastery of applicable Wireless industry standards. E.g. 3GPP, ITUT, ANSI, etc.
•Strong demonstrated technical writing and presentation skills
•Able to lead research and publication of technical papers
•Strong proficiency with MS Office
•Proficiency for organizational/team goal setting
•Problem solving / troubleshooting skills
•4+ years technical management experience in a large corporate IP, IT or Wireless Service provider networking environment
•4+ years’ experience in budget forecasting and budget tracking with a high degree of accuracy
•4+ years’ experience creating and presenting technical and financial business cases to senior management
•4+ years skilled at management of RFI/RFP process, capital acquisitions and contact negotiations
•4+ years effective organizational objectives/goal setting and achieving experience
•High School Diploma/GED
•Technical discipline
JOB POSTED FOR
70 DAYS
Job Details

71624BRReq ID

EngineeringDepartment

NoTravel Required

1Position(s) remaining

WE EVEN DO BENEFITS DIFFERENTLY.

Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 1855 Gateway Blvd Concord, CA 94520
CHECK YOUR COMMUTE
Driving
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Public Transit

ARE YOU A GOOD FIT FOR OUR TEAM?

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What's it like to work at T-Mobile?
Find out

"Great culture"

5 stars 5 stars 5 stars 5 stars 5 stars

Current Senior Technician in Rowlett, TX

Pros

Laid back, easy going, very relaxed and opportunities for advancement and career enhancement if the individual applies him/herself. They INSIST on a healthy work-life balance. And the CEO is entertaining and has done amazing things for the company.

Cons

They really like to promote from within, which is great, if you're "in", but it can be incredibly difficult to get in. Pay can be a little on the low end of the scale, but benefits are great.

Advice to Management

Make sure that everyone on the teams are pulling their share of the weight; policies come out because of the intermittent 'bad apple'

"Fun, Exciting, Big Company"

5 stars 5 stars 5 stars 5 stars 5 stars

Current Business Analyst in Bellevue, WA

Pros

There are many good reasons to work for T-Mobile. Discounted phone bill, discount towards accessories, and good benefits package to name a few. The company is growing and will soon be in the hunt for the top spot in the telecommunication world.

Cons

Just like other large corporate environments, its not what you know its who you know in order to advance your career further. Pay is fair could be better.

Advice to Management

Stop managing and be leaders! Listen to your employees, be proactive in identifying issues rather than ignoring them.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.