Sr Product Mgr, Digital ServicesAPPLY NOW
This position is responsible for managing the most complex projects that impact T-Mobile’s external websites and for driving improvements to the overall web experience through day-to-day updates and short/long term site enhancements for new/existing T-Mobile customers as well as sales of T-Mobile products. Success will be measured through increases in brand and product engagement, online sales, offline retail store leads, and increased customer engagement/loyalty. This position will be an active partner within the Web Strategy team in quarterly/ yearly forecasting and planning, analyzing trends, championing new web initiatives based on industry best practices, supporting cross functional initiatives, and supporting ongoing operations.
•Manages complex areas/products on the websites, and held accountable for results. Evaluates recommendations on how to enhance customer online experience and develops strategies accordingly. Work closely with senior leadership to develop product roadmap for areas owned and prioritize features and projects based on resources and ROI impact. Leads and drives key high-impact initiatives assigned by senior leadership and acts as the product evangelist to build awareness, understanding and support of the product and its features cross-organizationally.
•Manages large-scale innovative web strategy, oversees the development of business plan, roadmap, and timeline to drive strategy through to adoption. Partners with internal functions to gain alignment, buy-in and influence them based on business needs.
•Represents T-Mobile on external Web Marketing, Sales, and Care functionality and enterprise projects /enhancements that impact website properties. Assesses organizational readiness to support new products, technologies, and acts as Web Strategy team representative for deployments. Provides direction to agencies and 3rd parties.
•Conducts competitive and industry best-practice analysis, monitors web industry trends, and makes recommendations that impact overall 2-3 year strategy/roadmap built by senior leadership.
•Provides mentoring and coaching to lower level Product Managers in all aspects of Product Management methodologies and deliverables.
•6 + years’ experience creating and writing effective program and creative briefs, business requirement documents, use cases, test cases, functional requirements and business cases for large Web specific projects (+ $2 million)
•6 + years Web Design (User Interface) & site architecture experience including business requirement document development
•Proficient in Excel, Word, Outlook, PowerPoint and Visio
•Solid knowledge of middle layer and back-end system integration
•Competency in brand and product engagement, e-commerce, web self-service, customer loyalty and cross sell technologies
•Solid knowledge of online/Internet A/B testing concepts and execution
•Ability to monitor business intelligence data and provide recommendations for website enhancements
•Working knowledge of HTML, XML, scripting, .NET, ASP and other current Web technologies
•Market Analysis, Performance Analysis, Products/Services Innovation & Development, Product/Services Management, Business Case Analytics, Brand Management, Co-Marketing, Communications Management, Media/Advertising Management, Agency Management, Web Experience/e-commerce Management, Web Strategy Management & Analysis, Digital Tools Development
•High School Diploma/GED
WE EVEN DO BENEFITS DIFFERENTLY.
Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.
PAID R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
IT'S ALL ABOUT YOU
We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.
SWEET COMPANY DISCOUNTS
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.
HELP WITH THE FAM
Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.
ARE YOU A GOOD FIT FOR OUR TEAM?APPLY NOW
What's it like to work at T-Mobile?Find out
“The most amazing company ever!”
Current Field Sales Recruiter in Waterville, ME
Ability to think outside the box and bring your own personal best to your career. Tons of communication and flexible to change with customers and employees needs. Fun, fast pace, fantastic people!
We move very fast, you have to be able to roll with it and be excited by change. Thing are not always flawless, but there is tons of support as we grow and change.
Advice to Management
John is the best CEO! Keep communicating, keep things fun, let's be number one!
“Great Work & Great People!”
Current Diversity & Inclusion Field Program Manager in Albuquerque, NM
Culture, leadership, growth, flexibility, & benefits
None, I love it! I can't think of any right now.
“One of the best jobs I’ve ever had”
Former Anonymous Employee in Bellevue, WA
Managers (at least mine) actually listened to and advocated for their employees. Great pay. Nice perks. Good culture -- people didn't seem miserable.
As with any big company, can take a while for things to get done. Lots of layers, etc. But definitely moves faster than other big companies I've worked for.
Advice to Management
Don't advance those mid- to senior mgrs who just go through the motions. Do more to keep smart, talented people on board.
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.