Manager, General CareAPPLY NOW
The Team Manager position aligns the Coach and employees, processes and activities on a real-time daily basis. This position is responsible to coach, develop, lead, model, motivate, analyze, organize, staff, train, hire, fire, schedule, so that customers, employees and owners wants and needs are met on the Path to World Class Customer Care.
•Develop Coaches to lead effectively. Lead employees and gain their commitment for the flawless execution of T-Mobile's and Customer Care's Mission, Vision, Values and Initiatives. Ensure that employees obtain the appropriate training and support to apply their knowledge and skills on the job, in the desired way, and achieve the desired results.
•Lead and model the correct behavior to ensure the overall professional manner in which customer inquiries are handled. Meet and exceed all of the evaluative and diagnostic measurements including Quality and Customer Satisfaction goals. Foster an environment where the CSR's are the most important employees.
•Achieve and maintain a high level of knowledge of the competitive marketplace, and the changing wireless environment. Protect market share and achieve customer retention goals. Identify technology improvements for productivity/service improvements. Resolve operational and interdepartmental problems quickly.
•Advocate Customer, Employee and Owner (CEO) philosophy with their Teams. Give timely, accurate and effective employee information and feedback.
•Meet goals and performance standards of 6-8 direct reports including Coaches. Ensure adherence to business process and procedures. Ensure Teams adherence to credits and adjustment guidelines. Ensure effective ongoing formal and informal recognition and reward programs that are team and individual driven. Achieve Teams productivity targets
•Provide ongoing and frequent communication of business strategies and results to their direct and indirect employees. Build solid productive relationships within Team and all support teams. Provide timely feedback to Center Leadership on customer trends, issues and needs.
•1-3 years management experience
•High School Diploma/GED
WE EVEN DO BENEFITS DIFFERENTLY.
Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.
PAID R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
IT'S ALL ABOUT YOU
We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.
SWEET COMPANY DISCOUNTS
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.
HELP WITH THE FAM
Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.
ARE YOU A GOOD FIT FOR OUR TEAM?APPLY NOW
What's it like to work at T-Mobile?Find out
"Best Company I’ve Ever Worked For”
Former Customer Service Representative in Salem, OR
Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!
If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.
Advice to Management
Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!
Current Customer Service Representative in Meridian, ID
Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.
You have to enjoy the call center work.
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.