Vendor Performance ManagerAPPLY NOW
Objective is to provide a framework to manage and deploy vendors and vendor relationships. Manage the vendor relationship to deliver best value to T-Mobile, develop and improve metrics to drive improved performance and productivity, and strengthen the overall business relationship.
•Facilitate discussions for new business opportunities designed to increase and strengthen our partnerships. Work with leadership to help determine areas of improvement on service reliability, cost savings and quality improvement. Identify and propose alternative solutions to upper management regarding service delivery/operating issues. Monitor and Communicate vendor financial and operational impacts to the T-Mobile Technology teams.
•Build and maintain relationships with vendors to align and manage expectations of service delivery/reliability. Lead and serve as communications point and escalation path to resolve vendor delivery/reliability issues. Coordinate activities/communications between internal teams and vendors.
•Performance Management: Conduct vendor evaluations/business reviews for compliance, effectiveness and performance and identify areas of improvement for cross functional teams. Vendor Performance Managers are responsible for scheduling and facilitating business reviews with Vendors. Develop Vendor Scorecards. Additionally, provide reporting of scorecards; including vendor performance, trends. Drive accountability, from both T-Mobile and vendors in regards to implementation, service levels and adherence to T-Mobile’s contractual obligations. Provide escalations to vendors for all operational issues. Determine vendor key performance indicators and trends. Help determine ways to improve service reliability and reduce cost. Performance Management: Conduct vendor evaluations / business reviews for compliance, effectiveness and performance and identify areas of improvement for cross functional teams. Vendor Performance Managers are responsible for scheduling and facilitating business reviews with Vendors. Develop Vendor Scorecards. Additionally, provide reporting of scorecards; including vendor performance, trends. Drive accountability, from both T-Mobile and vendors in regards to implementation, service levels and adherence to T-Mobile’s contractual obligations. Provide escalations to vendors for all operational issues. Determine vendor key performance indicators and trends. Help determine ways to improve service reliability and reduce cost.
•Self-motivated and able to work well under pressure
•Strong problem solving and analytical skills with attention to detail
•Key traits of vendor Managers are: positive attitude, Relationship focused internal and external relationships, ability to manage conflict, strong business principles/ethics/integrity
•6-8 years Telecommunications/Wireless Industry experience in the areas of Engineering, Finance or Carrier Management desired or equivalent combination of education and experience
•High School Diploma/GED
•Business, Finance, Engineering
WE EVEN DO BENEFITS DIFFERENTLY.
Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.
PAID R & R
Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.
IT'S ALL ABOUT YOU
We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.
SWEET COMPANY DISCOUNTS
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.
HELP WITH THE FAM
Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.
Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.
Other Available locations
ARE YOU A GOOD FIT FOR OUR TEAM?APPLY NOW
What's it like to work at T-Mobile?Find out
Current Senior Technician in Rowlett, TX
Laid back, easy going, very relaxed and opportunities for advancement and career enhancement if the individual applies him/herself. They INSIST on a healthy work-life balance. And the CEO is entertaining and has done amazing things for the company.
They really like to promote from within, which is great, if you're "in", but it can be incredibly difficult to get in. Pay can be a little on the low end of the scale, but benefits are great.
Advice to Management
Make sure that everyone on the teams are pulling their share of the weight; policies come out because of the intermittent 'bad apple'
"Fun, Exciting, Big Company"
Current Business Analyst in Bellevue, WA
There are many good reasons to work for T-Mobile. Discounted phone bill, discount towards accessories, and good benefits package to name a few. The company is growing and will soon be in the hunt for the top spot in the telecommunication world.
Just like other large corporate environments, its not what you know its who you know in order to advance your career further. Pay is fair could be better.
Advice to Management
Stop managing and be leaders! Listen to your employees, be proactive in identifying issues rather than ignoring them.
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.